Privacy & Cookies

Privacy & Cookies

This Privacy Policy explains how motcha3.com (“we,” “our,” or “the Site”) collects, uses, and shares your personal information when you visit, use, or make a purchase from our store. By using the Site, you agree to the practices described here.

Contact Us

If you have any questions, need more details about how we handle your information, or wish to file a complaint, please contact us at maatchalover@gmail.com

Information We Collect

When you visit or shop on our Site, we collect certain types of personal information:

  • Device information – details like your IP address, browser type, time zone, cookie data, and browsing behavior (e.g., pages viewed, search terms, and interactions with the Site).
  • Order information – your name, email, phone number, billing and shipping addresses, and payment details.
  • Support information – anything you voluntarily provide when contacting us for help or signing up for newsletters.

Together, this is referred to as Personal Information.

How We Use Your Information

We use Personal Information to:

  • Process and deliver your orders.
  • Communicate with you about your purchase, support requests, or updates.
  • Improve our website, products, and customer experience.
  • Show you personalized advertisements and offers that may be relevant to your interests.

Sharing Your Information

We do not sell your Personal Information. However, we do share data with trusted third parties that help us operate effectively, such as:

  • Shopify, which powers our online store (see Shopify Privacy Policy).
  • Payment processors that securely handle transactions.
  • Shipping providers to deliver your orders.
  • Analytics providers (e.g., Google Analytics) to better understand how visitors use our Site.
  • Advertising partners (e.g., Meta/Facebook, Instagram, Google Ads) to display targeted ads.

We may also disclose information if required by law, court order, or to protect our legal rights.

Targeted Advertising

We use your Personal Information to deliver targeted advertising and marketing across platforms such as Facebook, Instagram, and Google. This includes:

  • Collecting data on your activity with our Site and ads.
  • Using tracking technologies such as cookies, pixels, and server-side tracking (Conversions API) to share information with advertising partners.
  • Participating in programs like Shopify Audiences, which allows us to show ads to people with similar shopping interests.

Opt-out options:

Cookies

Our Site uses cookies and similar technologies to recognize your device, improve your browsing experience, track behavior, and deliver personalized ads. Most browsers accept cookies automatically, but you can disable them in your settings. Please note, disabling cookies may affect functionality and shopping experience.

Data Retention

We retain your Personal Information only as long as necessary to fulfill the purposes outlined in this policy, unless a longer period is required by law. If you wish to have your data deleted, you can contact us at maatchalover@gmail.com.

Your Rights

Depending on your location, you may have the right to:

  • Access the information we hold about you.
  • Request corrections or updates.
  • Request deletion of your data.
  • Opt out of marketing communications and targeted advertising.

If you live in the European Economic Area (EEA), we process your data under lawful bases such as consent, performance of a contract, compliance with obligations, or legitimate interests.

If you live in California, you have rights under the CCPA, including the right to know what data we collect, to request deletion, and to opt out of data sharing for advertising purposes.

Changes to This Policy

We may update this Privacy Policy occasionally to reflect operational changes, compliance requirements, or other business needs. The updated version will always be posted on this page.

Complaints

If you’re concerned about how your Personal Information is handled, please contact us first at maatchalover@gmail.com. If you’re not satisfied with our response, you may lodge a complaint with your local data protection authority.